After a supplier failure compromised quality and threatened its reputation, Chick-fil-A turned to HAVI to mitigate future supply risks. Not only did we meet the brief – but we also delivered unexpected cost and network benefits.
![Chick-fil-A Logo](/sites/default/files/inline-images/CFA%20Logo%203.jpg)
Chick-fil-A recently experienced a quality issue that threatened its production, sales – and brand reputation.
It quickly tracked the root cause to a defective ingredient shipment that fed into seven separate manufacturing sites, making it difficult for the supplier to trace and recall affected material.
Chick-fil-A turned to HAVI to prevent future quality disruptions that pose such serious health and reputational risks.
![quality assurance](/sites/default/files/2020-11/quality%20assurance%20picture.jpg)
The fact that HAVI was able to deliver a resolution in just one week for a major quality disruption was extremely impressive. HAVI used its data and analytics expertise to produce a plan that also reduced our costs and increased our service levels significantly.
Working to an extremely tight timescale, HAVI presented a long-term solution to that didn’t stop at cutting risks but exceeded Chick-fil-A’s urgent brief.
Typically, mitigating risks adds cost. But HAVI speedily implemented a solution that unexpectedly helped to cut costs while increasing service levels.
![man in protective gear checking site for food safety](/sites/default/files/2020-11/food%20safety.jpg)
Normally, risk mitigation increases costs. However, drawing on decades of experience in managing supply chain issues, the HAVI team quickly implemented a solution that mitigated risk while helping Chick-fil-A to cut costs and increase service levels.
More efficient network contributes to higher service levels
Shorter delivery distance saves fuel while ensuring restaurants receive fresher product
A more efficient network delivers added value, with significant annual savings
Five-year plan for mitigating future risk